The terms, pinned up plainly.

About these terms

These terms are an agreement between chrometech ("we", "us") and the business that signs up ("you"). They apply to every service you buy from us and to the client portal. Our privacy policy and security page explain how we handle information and protect your service.

Nothing in these terms takes away rights you have under the Australian Consumer Law that cannot be excluded.

What we provide

For each bundle you buy, we set up and run a service for you on its own dedicated server in the location you choose (Sydney or Melbourne). We keep it patched, backed up and monitored, and we record every action our staff take on it in your activity and audit log.

Each plan has a set number of users, shown when you buy it. Team password vault has unlimited users.

Your account and your team

• You decide who in your organisation can use your service and who can manage it in the client portal.
• You are responsible for the people you invite, and for making sure they follow these terms.
• Keep sign-in details safe, and tell us straight away at enquiries@chrometech.com.au if you think someone has misused your account.

Fees and the AI wallet

• Plan fees are charged in advance for each billing period. Prices are in Australian dollars and we will show whether they include GST before you buy.
• Each Private AI team chat and Ask-your-files search plan adds included AI credit to your team AI wallet every month. Included AI credit resets each month and does not roll over.
• You can top up the AI wallet at any time. Top-ups roll over and do not expire while your service is active.
• AI use is charged to the wallet at our cost. When the wallet reaches zero, AI pauses until the next monthly credit or a top-up. We will never bill you for AI use beyond your wallet balance.
• Before you buy, we will tell you what happens to any unused top-up balance if you cancel.

Automatic renewal and cancelling

• Your plan renews automatically at the end of each billing period until you cancel. Your client portal always shows the next renewal date and price.
• You can cancel at any time in the client portal or by emailing enquiries@chrometech.com.au. There is no cancellation fee.
• Cancelling stops your plan renewing. Your service keeps running until the end of the period you have paid for.
• If we change a price, we will email you at least 30 days before it applies, and you can cancel before then.

After you cancel

• When your paid period ends, your service stops and a 30-day grace period begins. During it we keep your data and can restore your service if you change your mind.
• After the grace period we delete the service and keep one final backup for 90 days, in case you need something back.
• After those 90 days the final backup is permanently deleted and cannot be recovered. Please export anything you want to keep before then.

Your content and AI outputs

• You own the content your team puts into your service: chats, files and vault items.
• You own the outputs the AI produces for you. To the extent we have any rights in those outputs, we give them to you.
• You give us permission to store, process, back up and transmit your content only as needed to run, secure and support your service, or as the law requires.
• We never use your content or outputs to train AI models.

AI can be wrong

AI answers can be incorrect, incomplete or out of date, even when they sound confident and even when they quote your own files. They are not legal, financial, medical or other professional advice.

Check anything important before you rely on it or share it with a client. You are responsible for how you use outputs, including telling your own clients when you use AI if your profession or the law requires it.

Acceptable use

You and your team must not use a service to:

• break the law, or store or share content you do not have the right to use;
• harass, threaten or deceive anyone, or create content that exploits or harms children;
• spread malware, or try to get around the security of our systems or anyone else's;
• make automated decisions that significantly affect people without the human review the law requires;
• break the usage policies of the AI model providers we use, including Anthropic's usage policy, which we link from your client portal.

No resale of AI access

Your service is for your own organisation. You must not resell, rent out or share access to it, or to its AI features, with people outside your organisation, or use it to offer AI access as a product of your own. You must not try to reach the underlying AI models other than through the app we provide.

Our commitments

• We will provide the service with due care and skill, and run it as our security page describes.
• We only access your service to run, secure and support it, or when the law requires. Every staff action appears in your audit log.
• We will give you notice of planned maintenance that interrupts your service, and tell you promptly about incidents that affect it.
• We will tell you about a data breach affecting your service as our privacy policy describes.

Suspending or ending a service

We may suspend a service if fees remain unpaid after we have reminded you, if it is being used in breach of the acceptable use rules, or if we must act quickly to protect your data or other customers. Where we can, we will warn you first and explain how to fix the problem.

We may end a service for any other reason by giving you at least 30 days' notice, and we will refund any fees you have paid for the time after it ends.

Consumer guarantees and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows, if we fail to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

Apart from liability that cannot be excluded, neither of us is liable to the other for indirect or consequential loss, and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose.

Changes to these terms

We will email you at least 30 days before a change to these terms takes effect. If a change is likely to disadvantage you, you can cancel before it applies and we will refund any fees paid for the time after you cancel.

Governing law and contact

These terms are governed by the laws of the Australian Capital Territory. Questions about them can go to enquiries@chrometech.com.au.